Shipping & Returns

Shipping Policy

U.S. shipping rate is $6.50 USD, international rate is $15 USD. 

For U.S. orders we do our best to turn orders as quickly as possible. (usually 3-5 business days), but some pieces will ship within 7-10 business days of placing order. 

International orders may experience severe delays due to customs. Unfortunately this is out of our hands. 


Please know that all international orders are subject to each country's import taxes, custom duties, and brokerage fees. The recipient is responsible for paying these fees. Artisan Pup cannot control these charges, and cannot incur them either. 

Return & Exchange Policy

We are sure you will love your purchase! 

However, please know that customer satisfaction is our number one priority at Artisan Pup. If you are unsatisfied with your purchase, 

you are welcome to contact us within 14 days of delivery to request store credit or exchange. To be eligible for a store credit or an exchange, your item must be unused, in the original packaging and in the same condition that you received it. Please email us at and we’ll get the process started for you. Please note exchanges may take 2-8 business days to process. 

After we’ve provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for store credit or exchange

Customers are responsible for the shipping fee on sending the item(s) back to us. 

Full refund is only available for when it is a production mistake on our end.  You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item to receive a replacement or a refund. Please let us know if you cannot send a picture.

At Artisan Pup we know sometimes it can get tricky to know exactly the size collar for your pup, that is why we recommend measuring your dog's contour neck and check the size chart. If you have any questions or need some help, we are glad to help you. Just email us at 


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